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Untitled Document
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| Vision |
Quality
is an integral part to achieving a world class competitive
hospitality industry in the country. In line with this our
vision at A
+ Quality Grading is ‘Recognising Excellence
for Hotels & Resorts’ which means a product of comparative
quality and guest experience must meet or exceed consumer
aspirations. |
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Also
raising of standards is crucial to the future development
of the hospitality sector in India. For this we remain committed
to enhance product, service and hygiene level of the sector. |
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Quality
grading symbolize the level of service, range of facilities
and quality of guest care that can be expected at each level.
Hotels & Resorts are required to meet progressively higher
standards as they move up the scale from econo to Platinum
rating. |
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| Quality Assessment |
There
are five levels of quality ranging from Econo to Platinum.
To obtain a higher Star rating a progressively higher quality
and range of services and physical facilities should be provided
across all areas with particular emphasis in five key areas-
cleanliness, service, food, bedrooms and bathrooms. Research
indicates that quality is of key importance but visitors also
expect the level of services and range of facilities in hotels
to increase at each rating level. |
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